Frequently asked questions:
1¡¢Question£º How to purchases?
You can click on under the products directly£¬ carries on the purchase according to the homepage instruction, or contacts with our sales person. Because of time difference, we provide hotline service from 18: 00pm - 23: 00pm in Chinese time, the telephone is: +86-755-21325571. as well, you can send us E-mail to Info@iridology.com.cn ; and confirm what products you want to order.
2. Question£ºHow to do the payment?
After we confirmed received the 100% T/T payment, we will deliver the cargoes within 2 or 3 days!
3. Question£ºHow to delivers goods to you?
The goods will be sent through the DHL gate to the gate transport mode, which directly deliver to your appointed place. you can track the goods transportation condition on DHL website: Http://www.cn.dhl.com/publish/cn/en.high.htmlinquires and know where it arrives!
If you need to transport your goods through other ways, we can actaccording to your instruction to transport for you. If you want to send through other Express, we would like to send according to your requirement!
4¡¢Question£º How much charge for freight?
Our product price is the net goods value, does not contain any transport expense and any miscellaneous expense, therefore you need to pay for the transportation. Outside China, n order to make sure the cargoes security, we deliver through DHL. You can land on DHL website and check how much you have to pay for freight! Because goods are delivered from China, you should land Chinese DHL website, the address is: Http://www.cn.dhl.com/publish/cn/en.high.html
5¡¢Question£ºwhat is the warranty?
We promise one-year warranty! Within the warranty, we share half freight fee each! After the warranty, we do not charge any maintenance fee, but if necessary to change the new spare parts, such as lens, handle, then it is need to pay for the spare parts! For the oversea customers, we offer the solution to the frequently questions, no matter what problems, please just feel free to call us or send E-mail, we would like to offer you a satisfied solution!
6¡¢Question£ºHow is the product quality?
Our product min use lifespan is 3 years, so long as is not external force damage (falls, pounds and so on), generally, the damaged rate is only 5% within 3 years!
7¡¢Question£ºis equipped with software?
We provide Chinese, English and Spanish three versions software; you can choose any version according to your needs. And we provide the downloading for software and driver; You do not need after to worry the reinstallation problems after your computer damaged.
8¡¢Question£º Do your products can be used at any countries?
Yes. Our product is with international standard power source standard and connect to computer uses, only inserting into USB2.0 port it can be used safely; also applies to the TV or any LCD screen. The inside power source switch is outstanding, it supports 100V~240V the alternating voltage, supports the supply frequency is 50~60HZ. Therefore it is can be used at any countries safely!
9¡¢Question£ºif can make the brand I provide (OEM)?
It is possible! If order quantity achieves 100 sets a time, , we can print your brand/logo on ours product, produce completely your brand products!